How do I travel with an
If you purchase an e-ticket, you will receive an e-mail that
includes your itinerary information and confirmation numbers. When
you check in for your flight, give the airline ticket agent your
name, flight number, a government-issued photo ID, and a paper copy
of your itinerary or purchase receipt. Some airlines also require
that you show the credit card used to purchase your airline ticket.
If you are thinking about purchasing a ticket for a friend or
relative who does not have access to your credit card, please call
and check with the airline about their specific requirements.
Are there any differences
between published fares and special airfares?
In short, no! We offer many special
airfares that are available only on our website along with regular
published airfares that are sold by major airlines. These special
airfares are usually below the lowest published fare available
directly from an airline company. Most special airfares do not
require advance purchase. Seat assignments, and frequent flyer
mileage are generally allowed.
Are airfares displayed for
round-trip or one-way travel?
When you select the cities, dates, and number of passengers, etc.,
you are given the option of selecting round-trip or one-way travel.
If you select round-trip, the price given is for a round-trip
airfare. If you select one-way, the price given is for a one-way
Can I use my debit card to
make pay for airline tickets or cruises?
Yes, all flight reservations may be purchased using debit cards that
allow for such purchases. Please make sure that your debit card has
a daily limit that will cover the total cost of all tickets being
issued. Please note: Most debit cards take more time to process
refunds, resulting in a delay of the account being credited.
Can I make my reservations
on-line at any time?
Yes, you may book on-line 24 hours a day, 7 days a week. Our agents
are available via live-chat, e-mail or telephone for support. In the
unlikely event that your tickets cannot be processed for any reason
you will be notified within 2 business days and your payment will
NOT be processed.
Do you verify Credit Cards
for all transactions?
Before any tickets can be processed, we verify that the credit card
billing address matches the address provided and that the credit
card is a valid card. Depending on security criteria, we may find it
necessary to have a credit card
authorization form completed and signed by the credit card
holder and sent to us via fax or scanned e-mail.
Can I purchase airline tickets or cruises for someone else?
You may purchase airline tickets for travelers other than the credit
card holder by entering the other traveler's information during
purchase. In this case we will require the credit card
authorization form faxed or e-mailed to us.
Can I book a ticket for an
Many airlines welcome unaccompanied minors on their flights. To
ensure a safe, comfortable, and fun trip for unaccompanied minors,
you should call the airline to discuss its policies and services.
Here is some basic information: Younger children (typically under
the age of 5) are often not eligible for unaccompanied minor service
and must be accompanied on the same flight and in the same
compartment by an older passenger (typically 15 years or older).
Unaccompanied minor service is often mandatory for children
(approximately ages 5-14), but optional for teenagers (approximately
The ages depend on which airline they fly. A fee is usually charged
at check-in for unaccompanied minor service. With unaccompanied
minor service, the airline will usually want to know who is meeting
the minor at the destination. Proof of identification for the
receiving adult is required. Forgetting this required identification
can cause unpleasant delays so make sure you know the airlines
expectations. Again, please call the airline prior to purchasing
tickets and inquire about their unaccompanied minor services and
My name is misspelled on
the airline ticket. Will this cause any problems?
What do I need to do?
The name on your ticket must match the name on your government
issued photo ID. If your name is misspelled on your airline ticket
or reservation, please contact us at
Why can't I find available
There are several reasons this might happen. You may see an error
message such as “unable to sell” this means that while you were
making your reservation the seats were reserved by someone else. In
this case you may have to start your search again.
Can I get a refund if I
can't take my trip?
Published fare tickets are non-refundable. In the event you must
cancel your trip, most airlines will allow you to apply the value
for travel within one year, and penalties apply. Most special
airfares allow refunds, with a penalty ranging from $300 up to the
full amount of the ticket. Restrictions on changes and cancellations
Once payment has been submitted, changes to your booking are subject
to a $300 fee plus the difference in the fare at the time the change
is made. It is also subject to availability at that time. Until you
contact us and we determine the specific rules of the ticket you
purchased and the changes you want to make, we're only able to
provide you with the general policies outlined above. Our customer
service representatives will calculate additional charges on the day
you contact us. Please note: All paper tickets must be sent to our
main office for refunds or exchanges.
How do I cancel or change
my travel reservation?
To cancel or change your travel reservation, please contact one of
our agents via live-chat, e-mail, or telephone to be advised of the
specific cancellation policies.
How long will it take to
receive my refund?
Please allow up to 4-6 weeks to receive the refund after the airline
ticket is received. Please note that refunds to a debit card may
take longer to process. Check with your financial institution for
Am I able to view my
Yes. You may view your itinerary from the our home page. Just click
on the Link "Travel Tools" or “View My Trip”. We highly recommend
that you contact the airline direct at least 72 hours prior to your
departure date to verify your flights.
Do I need a transit visa?
All required documents for travel, transit, and entry/exit regarding
international borders, are the sole responsibility of the passenger
and not the travel agent. It is important that you know your
passport, visa, and health requirements, which vary by destination.
Make sure you get all the information required, well in advance of
your trip. Due to the many different requirements we do not have the
information on our web site. We recommend that you contact the
embassies of the countries you are visiting.